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Distance Education and the Library: Troubleshooting Connection Problems

Contacts for Connection Issues

Answering these questions will help you know who to contact for help if you are having trouble accessing a Library resource.

Can you log into your UTMB email and/or Blackboard?

  1. If no, contact the UTMB Help Desk to get your password reset.
    • Galveston: 409-772-5200
    • Houston: 281-554-1577
    • Elsewhere: 1-888-898-2401
  2. If yes, what is the error message?
    • "License exceeded" - a small number of Library resources have a limited number of simultaneous users. Try back again a little later.
    • Other Error messages:
      1. Try another Library resource to see if you can get in.
        If you can, try the desired resource again a little later as it may be a temporary issue on the publisher's site.
        If you still cannot get in, contact the Information Desk by phone 409-772-2372 or use the Ask a Librarian box on the right to report the error.
      2. If you cannot get into any Library resource, call the Information Desk at 409-772-2372 or use the Ask a Librarian box on the right to report the error.

Check your browser:

  • Make sure cookies are enabled
  • Make sure your pop-up blocker is disabled/pop-ups are allowed
  • Make sure Java/JavaScript is enabled

When reporting an error message, please tell us:

  • Which resource you are trying to use
  • The exact wording of the error message
  • Which browser and version you are using (ex. Internex Explorer v. 8, FireFox 26, etc.)

Please note: The Information Desk is staffed Monday-Friday from 8am - 5pm. We will investigate reported error messages as soon as possible on the next business day.

Ask a Librarian

Reference Librarians are available Monday-Friday, 8am - 5pm

 Call: 409-772-2372
 Text: 409-433-9976
 Email
(askus [at] utmb [dot] libanswers [dot] com)
 Schedule an Appointment